Written for a client: Papa John's CEO Steve Ritchie: "the company's improvement measures are working"
Steve Ritchie confirms that employee engagement has allowed the company to rebuild trust faster than anticipated. As leadershi becomes more open and proactive about making actual progress, the higher customer sentiment rises. The company is so focused on customer retention, that it recently underwent a compolete restructuring of its executive board; creating new vice president positions with concentrations on analytics, user experience, strategy, and brand innovation.
Steve Ritchie is convinced that the restructuring played a central role in keeping the Papa John's image aligned with its new mission- a set of five key goals necessary to the pizza giant's future.
Share prices have made several small gains in since plummeting in late summer, 2018. Papa John's third-quarter missed expectations by several points; with overall revenue down by 16% since earlier quarters, and same store sales down by almost 10%.
Even in the face of decreasing international comparable sales, management continues to handle the situation with care. Steve Ritchie, Mike Nettles, and CFO Joe Smith are taking steps to protect employees and its reputation in the marketplace.